Refund policy

Thank you for shopping at Knowname Cashley. We appreciate your business and want to ensure your satisfaction with our products. Please read this policy carefully before making a purchase.

Exchange Policy:

1. Eligibility for Exchange:

   • We only accept exchanges for items that are defective, damaged, or if you received the wrong item.

2. Timeframe for Exchanges:

   • You must contact us within 14 days of receiving your order to request an exchange.

3. Condition of Items:

   • To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

4. Exchange Process:

   • To initiate an exchange, please contact our customer service at support@knownamecashley.com with your order number, details of the issue, and clear photos of the product.

5. Shipping Costs:

   • Customers are responsible for the shipping costs associated with returning the item for exchange.

Non-Refundable Policy:

1. No Refunds:

   • We do not offer refunds on any purchases. Exchanges are the only form of remedy for eligible cases.

2. Customized and Clearance Items:

   • Items that are customized or marked as clearance are not eligible for exchange or refund.

Contact Us:

If you have any questions about our Exchange Policy or need assistance with the exchange process, please contact our customer service at support@knownamecashley.com

Changes to This Policy:

Knowname Cashley reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

Thank you for choosing Knowname Cashley.